EvenHearthInvite only · TestingClosed · Testing

Data retention

Updated November 7, 2026

How long we keep each kind of information. Ledger records last as long as the household, because other people's balances depend on them. Everything else is kept only as long as it is needed.

DataKept
Original receipt photoUntil reading succeeds, you cancel, or 24 hours, whichever is first, unless it is the only copy behind an entry you saved before reading finished, which is kept until the smaller copy exists. Deleted automatically
A failed uploadAt most 24 hours. Deleted automatically
Receipt image and thumbnail, and a PDF kept with an entryOn Free, 56 days from the day it is scanned, and the receipt shows that date. On a paid plan, until you delete the entry or the household, and images taken on a paid plan stay after it ends. Deleting an image never deletes its entry
Ledger records: expenses, splits, paymentsFor the life of the household, or as long as the law requires
A venture's notes and pictureFor as long as the venture exists. Replacing or removing the picture deletes the old one at once, and deleting the venture or the household deletes both. Deleted automatically
The e-transfer question and answer on a paymentUntil the person paid confirms it arrived, or the payment is cancelled. Deleted automatically
Receipts you shared to improve readingUp to 24 months from the day you shared it, then deleted automatically. Withdrawing one, turning sharing off or erasing your Account deletes it within a day
Reading diagnostics90 days after the receipt is confirmed, or after it was scanned if it never was. Deleted automatically
Security records: a keyed hash of your IP address and a short device description, kept with sign-ins, new households, invite codes and free trials180 days, then deleted automatically
Your sessions: which devices are signed in, and when each was last used30 days after a session ends, whether you sign out, it expires or it goes unused. Deleted automatically
App update records from the phone apps90 days after the app last checked for an update, or 180 days for a note that an update failed. Deleted automatically
Free-trial record: a keyed hash of your email address and the date your trial started24 months from the start of the trial, even after your Account is deleted. Deleted automatically
Email and notifications waiting to be sentA day after they are sent. Deleted automatically
A sign-up that was not finished: your email address and name30 days, or a day after the Account is created. Deleted automatically
Unverified accounts30 days, then deleted automatically. Anyone who has joined a household is kept, verified or not, because they hold shared history
The email address an invite code was sent toUntil the code is used up, revoked or expires. Deleted automatically
An address that unsubscribed from our emailsUntil you press Undo or ask us to lift it. It stays after an Account is deleted, so nobody can invite that address again
How you use the app: your time zone, the days you used it, and the questions it asked youAs long as your Account. Deleted automatically when your Account is erased
A note that email to your address bounced90 days after the last bounce, then deleted automatically
An Account you asked us to deleteClosed at once and erased automatically after 30 days. Signing in shows the countdown, where you can recover it or erase it at once
Problem reports, their photos and videos, your “I have this issue” marks, your badges and any reporting banAs long as your Account, and a report’s files as long as the report. When your Account is erased, the files, marks, badges and any ban are deleted automatically, and each report loses what you wrote
Our staff audit log: what our staff did, and invite codes being used24 months, then deleted automatically. Network and device details on each entry go after 180 days. Staff cannot change an entry once it is written
Exports24 hours after it is ready, then deleted automatically. Erasing your Account deletes any that is waiting
Billing records: which plan a household had, what was charged and refunded, and whenSix years after the end of the tax year they belong to, as tax law requires
Usage analytics events13 months after the end of the month they happened in, then deleted automatically. Daily totals made from them are kept, and stop naming an Account once it is deleted
Android crash reportsHeld by Firebase Crashlytics under its own retention. We keep no copy
Server logsAt most 30 days, then deleted automatically. Request logs do not record your IP address, what you searched for, or what a receipt says
Deleted data inside backupsAt most 100 days. Anything encrypted for your Account or household becomes unreadable within 14 days of its erasure. Backups are only restored to recover from a failure

“Automatically” means it happens on a schedule without anyone having to act.

When a receipt photo is deleted

Deleting a photo after its 56 days removes the picture only. The entry, its amounts and its line items stay in the ledger on every plan.

When you delete your account

Your account is closed at once, signed out everywhere, and erased automatically 30 days later. Until then you can sign in and press Recover account to cancel, or use Slide, then hold to delete now below the countdown to erase it straight away.

The 30 days are there so a mis-tap does not wipe out a household's records.

When a household is deleted

Deleting a household deletes its ledger, receipts and images. Copies in backups go when those backups expire, as the table above says, and backups are only restored to recover from a failure.